Customer Service Representative – Downey office

Main Job Tasks and Responsibilities:

• Serve as the key contact between the company and its customers
• Communicate with customers on a timely basis regarding products, technical issues, order status and other needs as required by each customer.
• Use problem-solving skills to “find a way to yes” in dealing with customers
• Manage customer account set up, establishing terms and keeping permits up to date.
• Ability to write detailed product proposals per customer requests.
• Process orders in the company information and accounting system.
• Conduct follow-up communication with clients to maintain a good relationship
• Identify customers’ possible needs to provide an overall service-oriented environment
• Develop good working relationship with product suppliers and manufacturer representatives as well as company teammates.

Education and Experience:

• High school diploma or GED as a minimum
• 1-2 years of computer experience including relevant software applications including Word, Excel, PowerPoint, etc.
• 1-2 years of customer service experience
• Keyboarding skills for data entry.

Key Competencies:

• Stable character, reliable and customer focused
• Self-motivated with capacity to work independently
• Ability to learn and understand technical product line
• Able to read and understand drawings and technical documents
• Excellent verbal and written communication skills
• Appropriate personal appearance for business environment
• Customer service experience and orientation
• Information management skills
• Organizing and planning skills
• Attention to detail and accuracy
• Multitasking needed.  Must be flexible to deal with changing priorities on a daily basis.

If interested in this position please submit your resume to bhoefer@farwestcorrosion.com