Customer Service Representative
JOB TITLE: Customer Service/inside Sales Representative
DEPARTMENT: Sales
LOCATION: Denver, CO
POSTING DATE: October 4, 2014
POSTING EXPIRES: When filled
ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform an inside sales function and communicate with customers regarding the ordering process, returns, special quotes, etc.
Communicate with customers regarding orders/returns; establishing terms, pricing, appropriate products for the application
Prep estimating quotes for engineering and construction
Process orders in the company information system
Serve as the key contact between the company and its customers
Assist Service and Accounting departments with their customer contacts as needed
Provide timely and accurate information for incoming customer order status
Product knowledge requests, processing customers' orders and providing timely feedback.
REQUIRED SKILLS
Mature and reliable
Verbal and written communication skills
Professional personal presentation
Customer service orientation
Information management
Organizing and planning
Attention to detail
Initiative
EDUCATION AND/OR EXPERIENCE
High school diploma or GED
1-2 years of administrative and clerical experience
1-2 years of computers and relevant software applications experience
1-2 years of customer service principles and practices experience
1-2 years of Microsoft Word and Excel
Keyboard skills