Regional Manager, Hayward CA
SUMMARY: The Regional Manager reports to the COO and President and is responsible for the overall management of the regional operation. This includes business development, long-term goals, profit generation, staff management and development, and successful oversight of the entire regional operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, the Regional Manager may be expected to perform some or all of the duties listed, and other duties as assigned.
Drive Sales, Profitability and Gross Margin Growth
- Responsible to drive area sales through successful leadership, organizational plans, customer service, and outstanding execution of all operations strategies, consistently across the entire sales territory.
- Know and manage the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth.
- Lead and direct the development of territorial level sales goals, action plans, measurable results and timely and consistent execution.
- Interacting with the customers through sales calls, attendance of local and regional conferences and other similar efforts.
- Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
Customer Engagement and Business Development
- Ensure that all associates greet, engage, demonstrate, and inspire customer flow towards an outstanding customer experience.
- Responsible to ensure that employees are properly trained in product lines and usages
- Set high expectations for excellent customer service and hold the regional team accountable to the measurable results associated.
- Identifying customer needs in the region and maintain relationships with key clients
- Development of new accounts and sales leads, developing existing relationships, and target specific opportunities
- Develop sales presentations and provide detailed correspondence for customers
- Ability to track projects for purpose of sale closure
Oversee Regional Office & Warehouse Operation
- Oversee management of manufacturing to produce products and direct activities so that approved products are manufactured on schedule and within quality standards and cost objectives.
- Directs and monitors staff to accomplish production plans consistent with established manufacturing and safety standards.
- Ensure that employees are trained and compliant with all basic inventory management and handling procedures.
- Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies.
- Oversight of regional operation and the office personnel
- Work closely with suppliers to promote specific product lines.
Requirements:
- Minimum of 5 years of responsibility in operations with successful sales growth.
- A background in the cathodic protection and/or corrosion prevention industry
- A proven track record of strong performance coupled with successful and consistent organizational development history.
- Demonstrated experience in successful rollout and implementation of area-wide presentation, sales, operating discipline, and communications initiatives.
- Proven background and experience associated with employee relations, asset protection, and legal compliance.
- Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent, and effect change. Track record of building talent and able to balance the need of delivering a creative experience, and a profitable result.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
- Experience with Sage "100" ERP system preferred.
- General office administration. Training and employee growth
- Sales techniques
- Customer Service techniques
Skills
- Excellent interpersonal skills
- Team-building skills
- Analytical and problem-solving skills
- Decision-making skills
- Effective verbal and listening communications skills
- Very effective organizational skills
- Effective written communications skills
- Computer skills including Microsoft Office and e-mail at a highly proficient level
- Proven sales strategies