Customer Service/Inside Sales – Hayward, CA office
Job requirements:
- Communicate with customers regarding products, order status, technical issues, and any other needs as required by each customer.
- Manager customer service inquiries on a timely basis and provide accurate information to customer regarding order status, etc.
- Identifying and assessing customers needs to achieve satisfaction.
- Write technical product proposals per customer requests.
- Develop good working relationship with customer, suppliers and teammates.
- Conduct follow-up communication with clients to maintain good relationship
- Process orders in the company information and accounting system.
- Work closely with product suppliers and manufacturer representatives.
Education and Experience:
- High school diploma or GED as a minimum
- 1-2 years of computers experience including relevant software applications including Word, Excel, PowerPoint, etc.
- 1-2 years of customer service experience
Key Competencies:
- Mature, reliable and customer focused
- Ability to learn and understand technical product line
- Able to read and understand drawings and technical documents
- Excellent verbal and written communication skills
- Appropriate personal appearance for business environment
- Customer service experience and orientation
- Information management skills
- Organizing and planning skills, attention to detail
- Will be required to take a pre-employment drug and alcohol test
If interested please email your resume to [email protected] for consideration, no phone calls please.