Regional Branch Manager

 

SUMMARY: The Regional Branch Manager reports to the President and the COO and is responsible for providing office management services to Farwest Corrosion Control Company. This includes maintaining office services and efficiency, supervising office staff and maintaining office records.  Accountable for day-to-day operations of the branch by maintaining communication between employees and provides support, guidance, and training to staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, the Regional Branch Manager may be expected to perform some or all of the duties listed, and other duties as assigned.

Drive Sales, Profitability and Gross Margin Growth

• Responsible to drive area sales through successful leadership, organizational plans, customer service, and outstanding execution of all operations strategies, consistently across all stores.
• Know and manage the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth, consistently.
• Lead and direct the development of department level sales goals and action plans measurable results and timely and consistent execution.
• Know our customers by interacting with the customer buying behaviors, and associate/customer experience.
• Responsible to ensure that all employees are current and up to date with product knowledge, and product use through a commitment to formalized training and development within prescribed time lines and standards.
• Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
• Strategic thinking, good marketing acumen, written and verbal communication skills, and customer relationship management

 

Customer Engagement and Business Development

• Customer engagement must be a point of differentiation aimed at quality, ideas, acknowledgment and inspiration, which leads to an emotional and loyal brand/customer attachment.
• Ensure that all associates greet, engage, demonstrate, and inspire customer flow towards an outstanding customer experience.
• Set high expectations for excellent customer service and hold the management team accountable to the measurable results associated.
• Identifying customer needs
• Maintain relationships with key clients
• Proven track record with developing new accounts and sales leads, developing existing relationships and target specific opportunities
• Ability to meet revenue based targets
• Develop sales presentations and provide detailed correspondence for customers
• Ability to track projects for purpose of sale closure

Manage Inventory

• Ensure that each employee is trained and compliant with all basic inventory management/movement/receiving processes. Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies.
• Inspect and take action on out of stocks and negative part number reporting.

Requirements

• Minimum of 7 years of progressive responsibility in operations, with successful sales growth.
• A proven track record of strong performance in driving performance and key field operations metrics, coupled with successful and consistent organizational development history.
• Demonstrated experience in successful rollout and implementation of area-wide presentation, sales, operating discipline, and communications initiatives.
• Revenue and profit making orientation.
• Proven background and experience associated with associate relations, asset protection, and legal compliance.
• Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent and effect change. Track record of building talent and able to balance the need of delivering a creative experience, and a profitable result.

 

Perform other duties as assigned.

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

Knowledge

• Experience with MAS200.
• Knowledge of Office Administration.
• Sales techniques
• Training and employee growth
• Customer Service techniques

 

Skills

The incumbent must demonstrate the following skills:

• excellent interpersonal skills
• team building skills
• analytical and problem solving skills
• decision making skills
• effective verbal and listening communications skills
• attention to detail and high level of accuracy
• very effective organizational skills
• effective written communications skills
• computer skills including the spreadsheet and word processing programs, and e-mail at a highly proficient level
• stress management skills
• time management skills
• proven sales strategies

 

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel.
• The employee frequently is required to talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.