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Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.
Job Tasks and Responsibilities
answer telephone, screen and direct calls
take and relay messages
provide information to callers
greet persons entering organization
direct persons to correct destination
deal with queries from the public and customers
ensures knowledge of staff movements in and out of organization
general administrative and clerical support
prepare letters and documents
receive and sort mail and deliveries
tidy and maintain the reception area
Additional Tasks and Responsibilities
File open sales orders
File open purchase orders
File credit memos and debit memos
Match invoices with production
Education and Experience
high school diploma or GED
knowledge of administrative and clerical procedures
knowledge of Microsoft office, excel, and word
knowledge of customer service principles and practices